Caller ID lost after Group Pickup 3CX

[johandezwaan]

(10-29-2016 02:34 AM)Yealink_Michael Wrote:  hi All

sorry for the inconvenience

for this issue, please try modify below parameter through auto provision to solve it :

features.pickup_caller_num_record.enable= 1

for how to finish auto provision , please see below guide :
http://download.support.yealink.com/down...V80_60.pdf

TKS & BR

Michael

Hi Michael,

We are trying to get this feature to work but we are unable to show the id of the caller in the screen.
We have an mixed variety of phones, mainly T26p, T27P and now the new T27G's
This feature works on our old T26 phones but not on the new T27P's and T27G's.

the software versions on the phones are:
T27P: 45.81.188.4
T28G: 69.81.188.2

we've already added the features.pickup_caller_num_record.enable= 1 to the provisioning, and updated the firmwares, but none of this helps.

is there something else we have to change?

regards,
Johan.