backward rear ports PC / Internet

[rilliam]

(03-23-2014 12:33 PM)craigreilly Wrote:  This is not normal. Just 1 phone? Many phones?

It is every phone, we ordered 12 T26P phones. Also we had a couple T22P phones that act the same way.

Both ports have to be plugged in. So the internet port into the PC and PC port into the wall jack (where dhcp lives).

Otherwise the phone just keeps saying "obtaining IP address".

Also the first time the phones boot up it says, "network checking" then takes you to the WAN configuration page, then I click back and it reboots the phone and gets an IP (but only if the PC port is plugged into the wall).

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I can get the ports to work temporarily by:

1. disconnecting the network cables while phone is running
2. perform factory reset from phone
3. wait for "network checking..." and subsequent error because no network cable is present
4. press the back button and wait for phone to reboot
5. plug in the network cables the correct way (wall jack to Internet / PC to PC port)

But if I reboot it, it fails to get an IP address again.