Hi tuskraw,
thank you for your post. We have still not resolved this. Somehow settings which have been made both by users and admins! keep on disappearing randomly at phones (approx. every 3 month for one phone, admin settings disappear less often).
But your comments are very valueable to us, once we have fixed the general problem.
Which phones/pbx (and versions are you running?). Do you experience any random behaviour regarding loosing settings, too?
All the best Frank
(04-29-2014 07:38 AM)tsukraw Wrote: I know this is a old post but why don't you just # out the else on a key?
{ELSE}
#memorykey.1.type = NA
{ENDIF}
So what we do is on the template # out all the else options for the memorykeys.
If a user wants to program a key they can just push and hold it and it will popup a menu for them to program there own key.
BUT if a system administrator programs a key it will overwrite the user settings.
I know if the phone dies and gets replaced the user will have to re-program all there keys but phones dont die very often.
Just another idea for thought.
At the told of the template where the admin user is setup we add the following 2 lines
security.user_name.user = %%extension_number%%
security.user_password =%%extension_number%%:%%extension_number%%
That will create a user with the extension number for the name and password.
We then show the users how to view there phones IP.
So users who setup a lot of buttons or have the side carts they just go to there phones IP and extension/extension and they are in as a user. Users can set the memorykey settings but do not have access to all the network and admin level stuff.
Has been working great.
Just some ideas.
hi, just one more update
The random reset behaviour seems to be due some issue with two different provisioning templates, which are switched randomly sometimes.
We will soon be working with 3cx together to fix this.
Best regards Frank
(04-30-2014 08:11 PM)Frank Drews Wrote: Hi tuskraw,
thank you for your post. We have still not resolved this. Somehow settings which have been made both by users and admins! keep on disappearing randomly at phones (approx. every 3 month for one phone, admin settings disappear less often).
But your comments are very valueable to us, once we have fixed the general problem.
Which phones/pbx (and versions are you running?). Do you experience any random behaviour regarding loosing settings, too?
All the best Frank
(04-29-2014 07:38 AM)tsukraw Wrote: I know this is a old post but why don't you just # out the else on a key?
{ELSE}
#memorykey.1.type = NA
{ENDIF}
So what we do is on the template # out all the else options for the memorykeys.
If a user wants to program a key they can just push and hold it and it will popup a menu for them to program there own key.
BUT if a system administrator programs a key it will overwrite the user settings.
I know if the phone dies and gets replaced the user will have to re-program all there keys but phones dont die very often.
Just another idea for thought.
At the told of the template where the admin user is setup we add the following 2 lines
security.user_name.user = %%extension_number%%
security.user_password =%%extension_number%%:%%extension_number%%
That will create a user with the extension number for the name and password.
We then show the users how to view there phones IP.
So users who setup a lot of buttons or have the side carts they just go to there phones IP and extension/extension and they are in as a user. Users can set the memorykey settings but do not have access to all the network and admin level stuff.
Has been working great.
Just some ideas.
