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Managing change/updates and user preferences on T46G
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Frank Drews Offline
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Post: #1
Managing change/updates and user preferences on T46G
Hi,

we are running T46Gs with 3cx. We experience, that the telephones (user settings) are being reset without the admins starting this process. We have no complete understanding about the complex situation. Perhaps you could guide us to the places to get a good understand regarding the following topics:
- Which settings are reset when?
- Do the different ways for the user to change the settings (e.g. the web-access and the phone-interface itself) make a difference whether the settings will "survive" an update. We know we can make changes directly on the 3cx that will survive, but we would prefer, self-service but the users.
- We consider the following updates:
*Firmware Update
*New Provisioning
*Restart
*Change of Settings on pbx

Did we miss some? Which changes by the users (like ringtones, keys, display settings, phonebook ....) are effected by which updates?

Any best-practice how to gives users some self-managing control on their phone, which will survive updates of Firmware and Provisioning?

Maybe their is a way to "backup" the user-settings automatically before an update from the phone to the pbx/cloud and reapply those settings after an update.

Keep up the great work
Best regards Frank
03-18-2014 06:18 PM
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Managing change/updates and user preferences on T46G - Frank Drews - 03-18-2014 06:18 PM

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