T46G + EHS36 + Plantronics Legend CS (bluetooth model)

[Kevin_Yealink]

(11-11-2016 03:50 PM)Yealink_kevin Wrote:  

(11-09-2016 12:37 PM)Chris Barron Wrote:  I am having exactly the same problem with a plantronics voyager on a T46. The plantronics worked fine in our lab, we then shipped it to a customer who used it with no problems for about 3 weeks but gradually on more and more calls it exhibited the same symptom of impenetrable noise back to the caller (inbound call)
As the first Plantronics was our demo unit loaned to the customer, they had then bought their own Plantronics on the strength of it and now both devices exhibit the same problem.

Being a little bit knowledgeable on DSPs (but a long time ago) it seems to me that the dongle to phone interface is becoming unstable and generating PCM noise in one direction. (headset to caller) We are going to try a phone reset and then a factory reset and then downspeeding the phone to 100Mbs to see if we can fix it. I'm also going to try replacing the dongle. BUT there have been sufficient reports of this problem with different BTooth headset types that Yealink need to take it seriously - Is it worth me capturing logs from the phone?
Chris

Hi Chris

To solve the issue faster, i sene the e-mail to you.

BR
Kevin

Hi Chris

To solve this issue faster, I need to check again with you and submit the files needed to R&D to do more troubleshooting.
1.A use the headset, and A make a call to B, A will hear the noise, right?
2.When you use handset mode or speaker mode, will you hear the noise?
3.the last but not least, please export the pacp,syslog,config.bin files of A phone(the one with headset). For how to get them, please refer to the FAQ:
http://support.yealink.com/faq/faqInfo?id=311
NOTE: you should reproduce the issue so that you can get useful files to me.

In the meantime, how many phones do you have?
You also can reply on my e-mail , i send the e-mail to you with my personal e-mail.

TKS & BR
Kevin