BLF - do not update if status is Talking

[MattB82]

(04-25-2016 01:17 PM)tsukraw Wrote:  What firmware version are you running? Is it .95 by chance?

If you power cycle the phone do the BLF lights work again for a period of time?

Firmware: 34.80.0.95

I have tried power cycling but I thinking it's more of a configuration/design issue than a fault - in that if a handset is on a call (BLF: Talking) and another call comes in to the handset via call waiting, the BLF updates to Ringing - when in fact the original state was BLF Talking. I'd like the BLF Talking to remain regardless of whether the handset has another incoming call or not.

---

(04-25-2016 05:30 PM)PTS Wrote:  MattB82

We're having the exact same problem with our T27P units, coupled with the frustration that once Handset B or C answer that second incoming call, Handset A's BLF shows as green even though they remain on the original call.

This creates an issue because Handset B or C (whoever answers the second call) can try to transfer that call to Handset A and are puzzled why they don't answer when their BLF says they're available.

Our Comms supplier are currently stumped by this so any help or suggestions would be much appreciated.

Many Thanks

Indeed - it's basically rendering BLF useless in our situation as we want to use it so users know whether they need to pickup the call or not.