BLF - do not update if status is Talking

[MattB82]

Hi all,

I think my issue might have become a little unclear with my explanation. As it stands, my BLF setup is working correctly in that my handsets are correctly observing the status of other handsets.

My problem is that we use a group hunt. All handsets ring on an incoming call.

Being that we also have call waiting enabled, this means that handsets on an existing call will ring (albeit silently, as the handset is already on a call).

This introduces confusion in our office. All of a sudden, handsets on an existing call have their BLF status updated from "Talking" to "Ringing". BUT! This isn't really the case - the handset on a call isn't in a position to take the new incoming call. We want someone else to take the call.

Example: my colleague is on a call. An incoming call rings. My colleague's BLF status is updated from "Talking" to "Ringing". I think great, my colleague's phone is "Ringing" so they will take the call. BUT! They are simply on another call. I want their BLF status to remain "Talking" even though their handset is ringing due to call waiting.

Hope that makes sense!