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BLF - do not update if status is Talking
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MattB82 Offline
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Posts: 8
Joined: Apr 2016
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Post: #1
BLF - do not update if status is Talking
Hi all,

Our group hunt group scenario is as follows:

Handset A take a call. Handsets B and C see Handset A BLF status update to "Talking".

Another call comes in via the hunt group. All handsets ring. Handset A sees the call on the display as call waiting is enabled. However, Handset A is occupied with the call.

Handsets B and C see Handset A BLF status update to "Ringing" (but Handset A is still on the initial call). Handsets B and C are unsure whether Handset A is still on the call or not because the previous "Talking" BLF status has been overridden with the "Ringing" status.

Ideally, I am hoping for:

Handset A BLF status to remain as "Talking" even during an incoming, call waiting situation

(Handsets B and C see that Handset A's BLF status remains as "Talking", even though Handset A's handset is ringing)

Handset B or C now know that Handset A is occupied and will answer the call

Is there any combination of BLF or other settings that I might be able to use to achieve this via the phone's web UI?

I can disable call waiting on the handsets but this means that if Handset A is the only user in the office at the time, they are unable to place the initial call on hold to answer the second - basically I need call waiting enabled still.

04-21-2016 01:20 PM
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BLF - do not update if status is Talking - MattB82 - 04-21-2016 01:20 PM

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