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[jmoore]

Hi,

If in case you're interested in a CTI solution that will integrate your CRM to your phone system, you can check out a company called Tenfold. They offer features such as click to dial, automatic call logging, easy note taking and task creation, screen pops on inbound and outbound calls, new lead/contact creation when no matching records, support for cases/opportunities and advanced analytics on the backend.

https://www.tenfold.com/integrations/yealink/