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Ability to use DSS keys with BLF keys more flexibly
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tsukraw Offline
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Posts: 142
Joined: Jan 2014
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Post: #16
RE: Ability to use DSS keys with BLF keys more flexibly
It would be great to see these features enhanced farther.
We constantly get the complain that transferring to voicemail is to many buttons. Old legacy systems were always 2 keys. The shortest on a yealink is 3 keys if there is a blf and 4 keys if not. Transfer + Prefix + BLF or Transfer + Prefix + ext + Transfer.

It had been mentioned on a few other posts as well wanting a feature to solve this. If in addition to the prefix if there could be a hybrid prefix that included a digit length dialnow.

So with say 3CX. you set the hybrid prefix to *4 (being the voicemail code for 3CX)
Then the digit length is set to say 3. (Set this under General options or something)

When on a call the user does NOT need to press transfer or anything they hit the "Hybrid Prefix" which says "Transfer + *4" Then they enter 3 digits and it sends "Transfer + *4 + XXX" all in a 2 buttons. This would make for a lot of happy costumes of ours.

I would think that should cover a lot of phone systems that can use Yealink since most of them use dial codes to "Code + extension".
10-13-2014 11:44 AM
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RE: Ability to use DSS keys with BLF keys more flexibly - tsukraw - 10-13-2014 11:44 AM

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