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Call Waiting Ring
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nicknomo Offline
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Posts: 63
Joined: Oct 2013
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Post: #1
Call Waiting Ring
I have a few other phones, and this is a feature that most of them have. The option on the Polycoms and the Cisco phone is to make a call waiting RING (from speaker) instead of a call waiting BEEP.

The use case is for users who are in direct proximity of one another, who cover each others calls when the targetted caller is already occupied.

Currently on Yealink phones, a second incoming call beeps on the handset. If a user is on the phone, they will hear this tone on the handset, but no one else in the office will know they have an incoming call. Due to this it is impossible for anyone to pick up the call for this user.

The workaround this is of course to automatically ring the other phones that would be covering for the user when they are not picked up (e.g. follow me)... but this tends to drive people insane - mainly because they are usually working on another task and their phones are constantly ringing with calls that aren't even theirs.

Most small offices aren't call centers, and they aren't primarily focused on answering the phones. We don't necessarily want to push traffic to the phones of several users when someone answers, because they will often be busy with a spreadsheet or working on their computer. In situations like this, we need employees to pick up calls when they can and on their own their own accord. This is not possible with Yealink phones, since we can't ring on an extension that is in use...
03-11-2014 04:02 AM
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Messages In This Thread
Call Waiting Ring - nicknomo - 03-11-2014 04:02 AM
RE: Call Waiting Ring - rlsabin - 03-11-2014, 06:33 AM
RE: Call Waiting Ring - nicknomo - 03-11-2014, 11:32 AM
RE: Call Waiting Ring - Yealink Support - 03-11-2014, 03:47 PM
RE: Call Waiting Ring - nicknomo - 03-11-2014, 10:40 PM
RE: Call Waiting Ring - Yealink Support - 03-13-2014, 11:18 AM
RE: Call Waiting Ring - Yealink Support - 03-13-2014, 02:05 PM
RE: Call Waiting Ring - nicknomo - 03-13-2014, 10:21 PM
RE: Call Waiting Ring - blistovmhz - 06-21-2014, 02:34 AM
RE: Call Waiting Ring - craigd - 01-15-2016, 02:01 PM
RE: Call Waiting Ring - Kiwi - 06-23-2016, 03:28 AM
RE: Call Waiting Ring - rlsabin - 06-23-2016, 08:28 AM
RE: Call Waiting Ring - Kiwi - 10-31-2016, 05:58 PM
RE: Call Waiting Ring - WolfgangOne - 10-31-2016, 09:51 PM

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