(12-13-2012 11:10 PM)Werner Wrote: Hi,
we use T28p phones at 3CX V11
After having updated the T28p Firmware from 2.61.0.70 to 2.61.0.148 attended transfer does no more work as before.
With 2.61.0.70 we could dial the transfer destination by pressing the BLF key for that Destination, eg with:
- TRAN
- press BLF key
- speak with collegue
- transfer call to collegue with TRAN
After updating to 2.61.0.148 pressing the BLF key results in a blind transfer; only if we dial the destination # by hand on the decimal block we can make a attended transfer.
My collegues don't like this new behaviour because almost always they need an attended transfer.
How can I configure the T28p wit FW 2.61.0.148 to do an attended transfer when dialing the destination with BLF key ?
Any hint/help is highly appreciated; thanks in advance
Werner
Werner
With the 2.70.xx software there is a new field under Phone> Features> Transfer settings. That lets you specify what the transfer mode
on a DSS key is Blind, Attended or New Call. But I was under the impression that prior to the release of 2.70.xx that all transfers via the DSS key were attended transfer. Maybe you could try the 2.70.xx software and see if you can resolve the issue that way.
Rick
