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Blind Transfer
Author Message
Windsor Offline
Junior Member
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Posts: 12
Joined: Jul 2014
Reputation: 0
Post: #10
RE: Blind Transfer
The scenario you describe is correct. Except the issue we face is that A is put on hold when the operator lifts the hook again to answer the call from D - so the transfer from B to C is never effected - it stops ringing on C's extension when the operator (B) picks up caller D and C is no longer able to pick up the transfer or aware that there is a caller on hold for them. The operator (B) transfers caller D to E's extension ok but then has to retrieve caller A from hold before re-transferring to C.

I have attached our config.bin file.

Really appreciate your support to resolve this long outstanding issue - which has caused great criticism and complaint of our phone system internally.


Attached File(s)
.bin  ReceptionConfig_2014-09-01.bin (Size: 282 KB / Downloads: 3)
(This post was last modified: 09-02-2014 05:34 AM by Windsor.)
09-01-2014 04:23 AM
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Messages In This Thread
Blind Transfer - tsukraw - 03-07-2014, 06:12 AM
RE: Blind Transfer - ModCraig - 03-07-2014, 01:31 PM
RE: Blind Transfer - IP PBX_Support - 03-07-2014, 03:29 PM
RE: Blind Transfer - Windsor - 08-25-2014, 07:26 AM
RE: Blind Transfer - Yealink Support - 08-25-2014, 09:30 AM
RE: Blind Transfer - Windsor - 08-26-2014, 04:28 AM
RE: Blind Transfer - Windsor - 08-28-2014, 08:49 AM
RE: Blind Transfer - Windsor - 08-29-2014, 05:22 AM
RE: Blind Transfer - Wilson_Yealink - 08-29-2014, 02:29 PM
RE: Blind Transfer - Windsor - 09-01-2014 04:23 AM
RE: Blind Transfer - Wilson_Yealink - 09-01-2014, 04:06 PM
RE: Blind Transfer - Windsor - 09-02-2014, 05:55 AM
RE: Blind Transfer - Wilson_Yealink - 09-02-2014, 06:52 PM
RE: Blind Transfer - Windsor - 09-03-2014, 04:34 AM
RE: Blind Transfer - Wilson_Yealink - 09-04-2014, 08:47 AM
RE: Blind Transfer - Windsor - 09-05-2014, 09:37 AM
RE: Blind Transfer - Windsor - 09-08-2014, 06:54 AM
RE: Blind Transfer - Wilson_Yealink - 09-10-2014, 08:14 PM
RE: Blind Transfer - Windsor - 09-11-2014, 04:08 AM
RE: Blind Transfer - Wilson_Yealink - 09-11-2014, 02:54 PM
RE: Blind Transfer - Windsor - 09-19-2014, 08:09 AM
RE: Blind Transfer - Wilson_Yealink - 09-19-2014, 02:53 PM

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