Blind Transfer

[Windsor]

The scenario you describe is correct. Except the issue we face is that A is put on hold when the operator lifts the hook again to answer the call from D - so the transfer from B to C is never effected - it stops ringing on C's extension when the operator (B) picks up caller D and C is no longer able to pick up the transfer or aware that there is a caller on hold for them. The operator (B) transfers caller D to E's extension ok but then has to retrieve caller A from hold before re-transferring to C.

I have attached our config.bin file.

Really appreciate your support to resolve this long outstanding issue - which has caused great criticism and complaint of our phone system internally.