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Blind Transfer
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Windsor Offline
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Posts: 12
Joined: Jul 2014
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Post: #7
RE: Blind Transfer
To clarify, my only question is this:

Is there a way to configure the Extension LED module so that pressing the extension button performs a blind transfer?

The screen shot in the posting above shows how the Extension LED module is currently configured. Using this configuration:

1. We receive caller 1 and the operator picks it up
2. The operator presses an extension button (on the extension LED module) to effect the transfer - it is not picked up immediately by the extension
3. A 2nd call comes in and the operator answers. Now, the first call is placed on hold and the extension for the first transfer stops ringing
4. The operator deals with the 2nd caller, transferring it again by pressing an extension (on the extension LED module) and it goes through
5. The first caller is still on hold :-( The operator needs to get them back off hold and re-transfer them.

We really want caller 1 to be transferred without being put on hold when the LED extension module button is pressed - this is what I understand to be a "blind" transfer.
08-28-2014 08:49 AM
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Messages In This Thread
Blind Transfer - tsukraw - 03-07-2014, 06:12 AM
RE: Blind Transfer - ModCraig - 03-07-2014, 01:31 PM
RE: Blind Transfer - IP PBX_Support - 03-07-2014, 03:29 PM
RE: Blind Transfer - Windsor - 08-25-2014, 07:26 AM
RE: Blind Transfer - Yealink Support - 08-25-2014, 09:30 AM
RE: Blind Transfer - Windsor - 08-26-2014, 04:28 AM
RE: Blind Transfer - Windsor - 08-28-2014 08:49 AM
RE: Blind Transfer - Windsor - 08-29-2014, 05:22 AM
RE: Blind Transfer - Wilson_Yealink - 08-29-2014, 02:29 PM
RE: Blind Transfer - Windsor - 09-01-2014, 04:23 AM
RE: Blind Transfer - Wilson_Yealink - 09-01-2014, 04:06 PM
RE: Blind Transfer - Windsor - 09-02-2014, 05:55 AM
RE: Blind Transfer - Wilson_Yealink - 09-02-2014, 06:52 PM
RE: Blind Transfer - Windsor - 09-03-2014, 04:34 AM
RE: Blind Transfer - Wilson_Yealink - 09-04-2014, 08:47 AM
RE: Blind Transfer - Windsor - 09-05-2014, 09:37 AM
RE: Blind Transfer - Windsor - 09-08-2014, 06:54 AM
RE: Blind Transfer - Wilson_Yealink - 09-10-2014, 08:14 PM
RE: Blind Transfer - Windsor - 09-11-2014, 04:08 AM
RE: Blind Transfer - Wilson_Yealink - 09-11-2014, 02:54 PM
RE: Blind Transfer - Windsor - 09-19-2014, 08:09 AM
RE: Blind Transfer - Wilson_Yealink - 09-19-2014, 02:53 PM

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