[FAQ] How to Get the Correct Syslog, Config.bin and Trace

[Yealink Support]

7. (V70)Please check that when you got the correct syslog, you can see the following information like below when you open it:



(V71/V72)



Details of each step for T3X/VP530
1. Login the phone web UI, default user name and password is admin/admin



2. Go to the path: Phone -> Configuration -> Log Level and then set the system log level to level 6.



3. Please reboot your phone to make the configuration effective, and this is so important that it can help our R&D to get more useful information.

4. In the web UI, go to path: Phone -> Upgrade -> PCAP Feature. Click Start button, and then reproduce your issue. When the test is finished, please click Stop button. And Export the PCAP file. If you can't enter the webpage of phone or the memory of trace is out, please use a wireshark tool to make a trace.(Make sure that your computer has connectted to phone via a hub or directly through PC port of phone. ) Wireshark tool and instruction