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Call lost on transfer
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Posts: 52
Joined: Nov 2012
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Post: #2
RE: Call lost on transfer
(12-07-2012 05:34 PM)Maria Wrote:  Dear all,

We have been having a problem with calls sometimes failing to transfer and I am trying to figure out is this is user error, key bounce, or something else.

Before, there were no problems with it and the recepcionist says that she does the same now.

We have noticed that it seems to happen only when the call is transferred from the Receptionist phone, so we do not know why...

Is there any information we can access to figure out what happened? (staus indicators to watch for etc.) I am looking for tips on troubleshooting.

Also is there any way to get a lost call back?

Thank you very much in advance.

How is she transferring? Manually? through a DSS key? Attended or non-attended?
12-07-2012 06:44 PM
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Messages In This Thread
Call lost on transfer - Maria - 12-07-2012, 05:34 PM
RE: Call lost on transfer - VOIP - 12-07-2012 06:44 PM
RE: Call lost on transfer - Mauro - 12-07-2012, 07:54 PM
RE: Call lost on transfer - Maria - 12-07-2012, 11:47 PM
RE: Call lost on transfer - Malafaia - 08-08-2013, 02:54 AM

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