New Forum system requires email address which you used to apply for your account to replace your original username. Password stays the same.Please see this post for more details
http://forum.yealink.com/forum/showthread.php?tid=40344

Yealink Test Club has been officially launched. Please visit post below to get detail information. Come and join us!
http://forum.yealink.com/forum/announcements.php?aid=18

We just had the YMCS online and we are also working on the features plan on the future versions, in this regard we are need to hear your voice about the YMCS.
Please visit : http://forum.yealink.com/forum/showthread.php?tid=42322


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T46G randomly rebooting
Author Message
Karl_Yealink Offline
Super Moderator
******

Posts: 673
Joined: Apr 2015
Reputation: 3
Post: #3
RE: T46G randomly rebooting
(02-11-2016 11:28 PM)Frank Drews Wrote:  Hi,

I got the situation, that T46G phones seems to be rebooting randomly. They are not rebooting very often, we got 220 phones and maybe 20 are rebooting a day, but not the same ones. The phones, which are affected rebooted about once in three days, or less.
I am not sure, if I capture all the reboots, I am just counting the unregister and register messages in the event-log files of my 3cx. Maybe there are more reboots, that don't register.

First I have a specific question considering weekly provisioning:

My settings are:
auto_provision.weekly.enable = 1
auto_provision.weekly.begin_time = 00:00
auto_provision.weekly.end_time = 03:00
auto_provision.weekly.mask = 0123456

Does it mean, that the phones start reprovisioning at midnight and stop at 3 in the morning? Or does it mean, that phones won't provision during this time, because those times are my office hours. The comments in the provisioning file (setting the times to start at 07:45 to 19:45) suggest the later.

#If the desired start time of the day is seven forty-five a.m., the value format is 07:45.
#If the desired end time of the day is seven forty-five p.m., the value format is 19:45.

I think, I set the times correctly, but I ask, because I want to make sure.
[Karl] Yes, you are correct, the phones start reprovisioning at midnight and stop at 3 in the morning.

When exactly are the phones sending register and unregister messages?
I made some test:
- Pulling the plug of the Phone: Reboots, Reprovisions, but does not unregister
- Restarting the phone from phone menue: phone does unregister
- Restarting the phone from 3cx: phone restarts does not unregister
- Reprovisioning from 3cx: phone reboots, but does not unregister
- Reprovisioning from phones web interface: it does not reboot, does not unregister

Is this the expected behaviour?
[Karl] so only when you restart the phone from phone menu, the phone can't register.
1. How do you restart the phone via phone menu?
2. Would you mind help us to get the syslog and config.bin files.
Please set the syslog level to 6, then restart the phone.
After reboot, if the account register fail, please export the syslog and config.bin files immediately, then send to me.
(It's better that you can send to me via email(karl@yealink.com), and copy this thread, so I can know what problem for the trace files.)


Some more data:
T46G Firmware 28.73.0.48

auto_provision.pnp_enable = 1
[Karl] If you don't use the PNP server to auto provision.
You can disable this feature.


#0-Disabled (default), 1-Power on;
auto_provision.mode = 1

auto_provision.repeat.enable = 0

Half of the phones are on PoE, the other half isn't. It is a little difficult to test and log things, because there are so many different phones, and most of the times they work. I can deliver some log files of the phones, which unregistered and registered.

I will try disabling weekly provisioning. I won't disable power-on provisioning, because than I am not able to remotely reprovision the phones. Maybe I will disable pnp provisioning, too.

How should I proceed?

Best regards Frank
09-20-2016 09:38 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
T46G randomly rebooting - Frank Drews - 02-11-2016, 11:28 PM
RE: T46G randomly rebooting - BWuser - 08-01-2016, 08:24 AM
RE: T46G randomly rebooting - Karl_Yealink - 09-20-2016 09:38 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T27G randomly waking up, backlight on rcmcdonald91 4 2,164 06-15-2018 01:17 AM
Last Post: Samuel_Yealink
Question How to optimize T46G? kubi 2 2,129 02-05-2018 02:48 PM
Last Post: Sbo
Bug T46G Configure key to operate as a VTR key? Will Redmond 5 4,740 05-20-2017 01:23 AM
Last Post: Kevin_Yealink
  My Sip-T46G won't power up anymore. David73 2 2,949 04-25-2017 09:24 PM
Last Post: David73
  Yealink T46G warranty ( T20170223.0076 ) SureBridge 1 2,228 03-10-2017 07:26 AM
Last Post: Klaus_Yealink
  Why does T23G randomly negotiate 100Mb half duplex avayax 4 4,253 02-25-2017 08:07 AM
Last Post: complex1
  Turn Off Speaker on T46G cmcgee@centrictel.com 3 3,177 01-19-2017 12:24 AM
Last Post: fraukas
  WiFi for T46G nolavoip 13 25,020 09-29-2016 11:04 PM
Last Post: dazeymae
  T46G and conference microphones DomBlom 1 2,732 09-19-2016 02:32 PM
Last Post: Karl_Yealink
  T28 and T38G Randomly using loudspeaker Jadzia 2 2,873 08-18-2016 08:41 AM
Last Post: Jadzia

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication