[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T28 BLF park not working correctly
Author Message
ziggy5376 Offline
Junior Member

Posts: 2
Joined: Jan 2016
Reputation: 0
Post: #1
T28 BLF park not working correctly

We are using T28s with a hosted 3CX PBX solution.
We are having a problem where the BLFs we have set for parking are not accurate,
for example, when a call comes in and you park the call, the button turns red and will show red on all phones in the office(which is correct), when the call is picked up by a user the light will remain red instead of turning green as it should as the call is no longer parked . to change the park light back to green you have to press the key a second time and then hangup.
What we also found was the lights were not consistent across all phone in the office, eg. DSS key 1 could be red on some phones yet green on others.
Users are complaining that they do not really know weather the parking slot is free or not
Parking the call looks to be fine(the light always goes red) the issue looks to be when the call is picked up

We went back to our PBX provider and they were not particularly helpful they just blamed it on a internal network issue.
So i connected three phones to an internet line not connect to our network and carried out tests. the results were the sames as what we were seeing on our network, i did the same test on another internet line from another provider just in case, and it too had the same results.
So it leads me to thinks that there is something else causing this other than an internal network issue

What i also found was that if i picked up the the parked call using the 3cx softphone instead of the yealink it worked the lights would revert back to green on all phones,

Any help on this would be greatly appreciated

01-22-2016 07:11 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
T28 BLF park not working correctly - ziggy5376 - 01-22-2016 07:11 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T29 Park reminder brandywine 4 5,995 08-20-2019 05:20 AM
Last Post: kapetrosyan
  BLF and Call Park on T29G pureit 0 1,614 04-02-2019 01:36 AM
Last Post: pureit
  Caller-id after attended transfer not working properly on T19P/T41P ddyx 5 6,042 02-06-2018 08:01 AM
Last Post: Lucia_Yealink
  T29G Park Calls Pettis 7 9,739 12-30-2016 01:43 AM
Last Post: Jensen_Yealink
  Recovery Mode for T41P not working Tonyn 1 5,279 11-21-2016 07:13 AM
Last Post: Yealink_Michael
  SIP-T19P E2 DTMF not working with g.729 seulater 1 3,819 09-29-2016 11:29 AM
Last Post: Travis_Yealink
Question DTMF Relapce Tran not working correctly 1stvan 2 6,708 06-02-2016 02:07 PM
Last Post: Robort2
  T19P E2 always forward not working Lex 1 3,708 05-18-2016 07:15 PM
Last Post: Lex
  Template update not working on T48G Expansion module tas7330 2 5,264 04-28-2016 02:44 PM
Last Post: Horence
  T26P/T28p BLF light not working after firmware upgrade futures 2 10,097 01-27-2016 11:29 PM
Last Post: janduy.manzanos@gmail.com

Forum Jump:

User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication