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Transferring a Call Causes Call to Drop
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Yealink Support Offline

Posts: 2,684
Joined: Dec 2012
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Post: #2
RE: Transferring a Call Causes Call to Drop
(01-16-2014 04:34 AM)jaywa73 Wrote:  I'm having a problem where our receptionist using a T28 tries to transfer a call to a user who is also using a T28, the user is currently on a call. Instead of the forwarded call going to call waiting the original call he was on gets cutoff and the new call is sent to his phone.

This also happens from time to time if one receptionist is on a call and a new call comes in it will cutoff her existing call.

All phones are T28 using the Elastix PBX software.
Hi jaywa73,

Sorry. I test our Elastix PBX accounts with the latest version, and transfer can work well.
I also enable call waiting and blind transfer in webpage.
Enter the webpage->Features->General Information, enable call waiting;
Features->Transfer, change Transfer Mode Via Dsskey type as "blind transfer".

Can you test the latest version in our website?
Please refer to release note.
(This post was last modified: 01-16-2014 09:56 AM by Yealink Support.)
01-16-2014 09:54 AM
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RE: Transferring a Call Causes Call to Drop - Yealink Support - 01-16-2014 09:54 AM

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