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T38G reboots and answers call in speaker mode
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Yealink_Michael Offline
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Posts: 382
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Post: #2
RE: T38G reboots and answers call in speaker mode
hi

thanks for your information

for this issue , would you please try to upgrade the EXP 39 and then try again ?

for how to upgrade EXP39, please refer to the link below :

http://forum.yealink.com/forum/showthread.php?tid=1414

after that , if the issue still exist , then please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

as the phone will reboot , then it is advised to use a wireshark tool to get the pcap file , for how to download the tool and use it , please refer to the link below :
http://ftp.yealink.com/?ShareToken=5F21A...D90FB81997

for the syslog, please export it to server side , before phone reboot , you can refer to the guide download from below link :
http://ftp.yealink.com/?ShareToken=5F21A...D90FB81997

for the config.bin file , please refer to the FAQ below :
http://forum.yealink.com/forum/showthread.php?tid=1319

after you collect all of them , please send them and the detail description of the issue to support@yealink.com this email is 24 hours work , then we will follow up quickly .

let me know if any question

TKS & BR

Michae
12-01-2015 05:55 AM
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RE: T38G reboots and answers call in speaker mode - Yealink_Michael - 12-01-2015 05:55 AM

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