(10-24-2016 08:38 PM)JSM Communications Wrote: This solution didnt work for our client, no difference what so ever ...
Our client still has a couple of seconds of license at the start of the conversation when calling internal.
Anyone that used to have this problem but switched to .130 firmware and fixed it?
Or someone from Yealink that would help uw with this?
Nathan
Hi Nathan,
Would you please try to upgrade the firmware to our newest V81 version and test again?
If the issue still exist, please tell me:
1. how many Yealink phones do you have in total?
2. how many phones have the same issue? all of them?
Please kindly provide the short video to me, so that we can locate the issue faster, and we need the trace file also, thanks in advance.
it is advised to use a wireshark tool to get the pcap file , for how to download the tool and use it , please refer to the link below :
http://ftp.yealink.com/?ShareToken=B695E...5B045663F2
for the syslog, please export it to server side , before phone reconnect, you can refer to the guide download from below link :
http://ftp.yealink.com/?ShareToken=B695E...5B045663F2
for the config.bin file , please refer to the FAQ below :
http://support.yealink.com/faq/faqInfo?id=311
video and trace files upload link:
http://ftp.yealink.com/?ShareToken=9E005...1F2F463911
Regards,
Travis
