T46G Plantronics CS540 and intercom

[Yealink Support]

Hi JamesK，

Sorry.
About how to check the version of EHS36, please check as below steps:
1. Enter the webpage->Status, you can see the firmware number of EHS.
2. Please tell me the firmware number of EHS36. If it is 3.16.0.0, please check the connection of headset and EHS36.
If not, please use T38G to update the EHS36.
About how to do, please refer to below link. This T38G can upgrade EXP and EHS.
http://forum.yealink.com:81/forum/showth...p?tid=1101

3. If the connection is correct, please supply me syslog level 6, config.bin and pcap.

Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.