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Basestation dropping offline, serving HTTP 500 errors after fw upgrade
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adsweet76 Offline
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Basestation dropping offline, serving HTTP 500 errors after fw upgrade
Hi everyone

I have a W52P basestation with two w52h handsets. They were purchased in the UK in August 2014 and have worked fine until about 3 weeks ago. The basestation firmware was upgraded to 25.50.0.20 when first purchased and the handsets were upgraded to 26.50.0.20 immediately afterwards.

I went on holiday and when I came back around 3 weeks ago, I noticed my W52H handsets weren't ringing when a call came through (I also have a Cisco SPA303 on a different account and the server sends incoming calls to both). I checked the W52H handsets to find they were "searching for base" and the W52P basestation wasn't responding over the network.

I unplugged and then reconnected the power to the basestation, it came back online and the handsets reconnected. A day or so later the same thing happened again. The handsets would revert to searching for base and the basestation would be inaccessible on the network. I have since done this unplug/reconnect power thing on the basestation numerous times and it fixes the issue temporarily.

I noticed that there's an upgraded firmware here:

http://www.yealink.co.uk/Firmware

So I upgraded the basestation earlier today. Since then, when attempting to connect to the web GUI, I get the following message:

"500 - Internal Server Error"

Just connecting to the IP address (with no path), I get redirected to /servlet?p=login&q=loginForm&jumpto=status which after exactly 10 seconds returns "500 - Internal Server Error". Accessing that servlet URL directly returns the same error.

I performed a basestation reset using the handset and the problem persists. I also performed a factory reset by holding down the paging key, pulling the power and reconnecting it but I am still getting the internal server error.

Base FW: 25.73.23.3 (upgraded today from 25.50.0.20)
Base hardware: Can't check without access to GUI
Handset hardware: 26.0.0.7
Handset FW: 26.50.0.20

Can anyone please advise?

Since it is over a year old, is it suitable for return under warranty? http://www.yealink.co.uk/Warranty
11-12-2015 10:23 PM
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Basestation dropping offline, serving HTTP 500 errors after fw upgrade - adsweet76 - 11-12-2015 10:23 PM

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