[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T38 EXP39 Transferring Wrong Line
Author Message
dbrandphoto Offline
Coffee Fueled Tech
**

Posts: 21
Joined: Mar 2013
Reputation: 0
Post: #1
T38 EXP39 Transferring Wrong Line
I have a client using a T38G with an EXP39 attached with all of the other users programmed as DSS keys on it. They complained about having problems transferring calls when there was more than 1 call on their phone. I did some testing, found what they were describing but I can't find any switch in the phone configs to fix it.

Description of Issue: 2 calls are on the phone, line 1 and line 2. You're on the phone with line 2 and they need to transferred over to another user who has a DSS key on you exp console. You press transfer, then select for New Call, then you press that user's DSS Key. It rings, you announce the call and then when you press transfer again it transfers line 1 to them, NOT line 2.

I found a workaround for the client however its not how this function SHOULD work. Is this a problem with certain firmwares. I tested this on 38.70.0.116 and 38.70.0.143 with no luck. They need the ability to multicast page and I need the firmware to be RPS compatible as well as I'd like to use this for future deployments if it fixes this issue. I've tried playing with the "Transfer Mode via DSSkey" and that hasn't worked either.

Does anyone know of a switch that would fix this or a firmware update that would address this issue?
01-04-2014 01:28 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
T38 EXP39 Transferring Wrong Line - dbrandphoto - 01-04-2014 01:28 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  hand-free line priority softy783 1 6,621 12-30-2014 09:56 AM
Last Post: Yealink_Peter
  EXP38 and EXP39 w/one T38G? innatech 1 6,276 11-13-2014 03:48 PM
Last Post: Yealink_Jim
  Index is off when configuring Line Keys as BLF via provisioning PaulC 1 10,234 04-01-2013 04:26 PM
Last Post: Yealink Support
  Ring Tone Per Line/DSS elementpbx 3 19,361 01-09-2013 08:00 PM
Last Post: Yealink Support

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication