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T28P BLF Lamps Don't Change Colors
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VanRandon Offline
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Posts: 9
Joined: Jul 2013
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Post: #1
T28P BLF Lamps Don't Change Colors
I have a client with 5 T28P's in their office, with BLF configured for all phones.

When a user is on the phone, the BLF color stays green instead of changing to red. I have cleared the BLF settings on the DSS keys on all phones and reconfigured BLF and I have upgraded the firmware on all phones to 2.71. The problem remains.

When the phones were on firmware 2.70, BLF worked properly when we first installed the phones. The users reported that BLF would then work intermittently, then one day the colors didn't change at all.

Attached is a pcap file. Any help would be greatly appreciated.


Attached File(s)
.pcap (Size: 471.34 KB / Downloads: 3)
12-20-2013 03:35 AM
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T28P BLF Lamps Don't Change Colors - VanRandon - 12-20-2013 03:35 AM

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