Supported Plantronics Headsets with the T38G

[support@foehn.co.uk]

Hi,

I'm having the same issue when using Yealink T42G with any Plantronics headset, i tried three different models one of which is HW261N and the microphone on the headset doesn't work so client can't hear what I'm saying. I am using the Plantronics U10P-S Cord to connect the headset to the phone. Please can you advise me if there are any settigs I can change to get the microphone working?

On Polycom handset I have a setting to change the brand of headset and it does the trick and microphone starts to work, although I would prefer to use my Yealink phone.

I also tried headset from VXI and it works without any issues. We are a reseller and the problem is that our client already has Plantronics headsets, we were trying to sell them Yealink phones, but now we can't recommend them as the microphones doesn't work. If you could reply as soon as possible that would be welcomed.

Kind regards,

Patrik Resetka

(03-13-2014 09:05 AM)Yealink Support Wrote:  

(03-12-2014 07:17 AM)wayson Wrote:  Hello,
I have a Yealink SIP-T28P phone. I was sent an email by your tech support showing that a Plantronics SupraPlus HW261N noise cancelling headset with an A10-16 adapter cord would work on this phone. It does not. I was also very clear that I did not want a headset that would require an amplifier. I was assured the above headset would work. The caller cannot hear me, so somehow the microphone on the headset is not transmitting through the phone. I can hear the other caller through the headset. Is there a setting somewhere to fix this. We have tried 4 different headsets with 3 Yealink phones, same model, in my office. Please advise.
Wayson
541-622-2034, this number is where the headset it plugged in. Medford Oregon

Hi wayson，

Sorry for the late reply. Do you connect Plantronics U10P-S Cord with Plantronics Supra Plus HW261N ? Our phone should connect with this cord and Plantronics supra plus HW261N. Can you kindly try?
I attach an Amazon link for this Plantronics U10P-S Cord. It is SPECIFIC FOR SNOM, YEALINK, ZULTYS PHONES.
http://www.amazon.com/Plantronics-U10P-S...B009YWZ0TQ