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Audio quality problems...
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Constantin Offline
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Post: #1
Audio quality problems...
Hypertec BCDR ( http://www.hypertecbcdr.com) has audio quality problems with the Yealinks T23G, T42G, T46G and T48G . Over 500 phones deployed .
The older Yealink T22 have no background noise, no tunnel audio sound , the sound is great .
We have the latest firmware loaded. We adjusted with VAD, Echo Cancelation and Comfort Noise Generation settings into the Yealink new phones but we are not able to get rid of the background /environment noise or tunnel sound .
We lowered the gain settings in our PBXs into the Yealink templates .
Can you describe the 'tunnel' sound'? The person sounds as if he was under water
Is it more of an echo? No
It only affects the handset operation? Yes
Speaker is OK? Yes
Headset is OK? No

Regards,
10-08-2015 01:14 AM
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Audio quality problems... - Constantin - 10-08-2015 01:14 AM

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