Call Parking, can we get this fixed please!?!?

[jayg30]

(10-07-2015 11:59 PM)craigreilly Wrote:  I think this needs to be a new type of park for your specific PBX.

3cx uses Shared Parking Spots - and we dedicate a key to each. SP1, SP2, SP3.
We know where we are parking the call and the light turns red. So, no need for feedback from the system.

(It also has the type of parking you are referring to. This may be helpful to those users.)

FreePBX can do the same exact thing. You can also tell it what slot to park the call in. This doesn't help or address the issue though.

What do you do when you have a large volume system that utilizes parking lots? Say you have a parking lot with 20, 30, 40, even 50 slots that all get used heavily, are you going to dedicate BLF keys to monitor all those lots? What about if the phone doesn't have a lot of BLF keys (T22/23, T41/42, etc.)?

This is why the parking lot feature is setup to announce the parking lot it selects. It allows you to park the call in the next available slot without having to have BLF keys to monitor/know where they are parked. This is pretty much required in a large system IMO.

IMO the only thing that could save this behavior on Yealink phones is the use of the FreePBX Phone Apps that allow you to pull up a list of parked calls to visually see. Still doesn't solve the underlying issue though.

And again, this is something that DOES work (and has for years) on other brands of phones with FreePBX/Asterisk.

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I might be wrong about it using blind/attended transfer, but the issue is real.

If you setup the key type on the Yealink phone to DTMF and set the value as ##70# it works (call is parked, lot is announced, call(s) are disconnected).
## is "in-call Asterisk Unattended Transfer"
70 is the parking lot extension
# is the send key

It also works with DTMF *270#, expect you remain on the transfer in the parking lot because it is an "attended transfer".
*2 is "in-call Asterisk Attended Transfer"
70 is parking lot extension
# is send key

This doesn't address the lack of correct functionality of the BUILT IN call parking key type of the yealink phones. It also has it's own side effects like the person parking the call having to listen to DTMF key presses. It would still be best to have the Call Parking key type to announce the lot #.