T54W and EXP50

[Atlantis-Ryan]

We have had the same ongoing issue that has had me banging my head against the wall

Console worked great no issues, network goes down or power goes out and one phone with a console will end up with the console not loading.


Console will NOT work at all regardless of factory reset, power cycle, powering phone with POE switch and console with AC adapter or powering both devices with an ac adapter, different network.

The console just wont work on the affected phone; last time was a few months ago our fix was to provide a new phone we assumed the issue was a bad USB port (console and usb headset would not work at all) so we swap the phone and everything is great.

Fast forward to today...

Today a customer called in with the same issue again.
I have a tech onsite right now and we upgraded to 96.86.254.850 for one phone.
96.86.254.850 fixed the issue.