T54W does not Record

[complex1]

(11-15-2023 09:07 AM)telespex Wrote:  Hello

The USB section of the common files for T53W and T54W are configured identically, however when we auto-config any T53W, it records calls, but non of the T54W phones are able to recording. When we plug in a USB stick into a T54W, it recognizes but does not record.

Both model of phone has firmware 96.86.0.70

Is there any other parameter to be set other that the following?

features.usb_call_recording.enable = 1
features.auto_recording.enable = 1
static.usbdisk.function.enable= 1

Please advise. Thank you,
_JG

Hi,

Please reset the phones to factory default settings, re-provision and try again.