MP56 phones crashing whilst consult/transfer Teams calls

[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020

Thread Rating:

0 Votes - 0 Average
1
2
3
4
5

Threaded Mode \| Linear Mode MP56 phones crashing whilst consult/transfer Teams calls
Author	Message

mjuliano Offline

Junior Member

Posts: 4

Joined: Jul 2022

Reputation: 0

Post: #1

MP56 phones crashing whilst consult/transfer Teams calls

Issue: MP56 phones crashing. As far as I can see some element of the phone/Teams software appears to just restart, mostly while performing "consult an transfer", but sometimes just randomly.
Our receptionists use MP56 phones to transfer incoming calls to staff Teams. At the beginning of June I updated both phones to the latest software versions via the Teams Admin Center.
Software Health is showing as "Up to Date" for all software types. Both phones are suffering from the same issues.
Does anyone else have this issue?
Can i roll-back software versions somehow?
What can I do to fix this, as it is very annoying and unprofessional?

07-07-2022 07:06 PM

« Next Oldest | Next Newest »

Messages In This Thread

MP56 phones crashing whilst consult/transfer Teams calls - mjuliano - 07-07-2022 07:06 PM

RE: MP56 phones crashing whilst consult/transfer Teams calls - guillaume.novo - 09-27-2022, 11:26 PM

Possibly Related Threads...
Thread:		Author	Replies:	Views:	Last Post
	MP56 Ring Down not working	Toyuwa	0	1,012	08-08-2024 12:59 AM Last Post: Toyuwa
	MP56 Auto Answer Teams Call	perryhill@polk-county.net	0	870	06-03-2024 09:37 PM Last Post: perryhill@polk-county.net
	Yealink T21P_E2 phones change status to DND	Maria Nikolova	0	847	05-10-2024 03:40 PM Last Post: Maria Nikolova
	mp56 Teams. Missing feature Connect a device aka Better over Bluetooth	adminTR	0	1,111	03-26-2024 11:09 PM Last Post: adminTR
	VP59 with teams app not ringing	sharrisny31	1	3,404	11-15-2023 04:52 AM Last Post: sharrisny31
	T54W Phones auto turn on LLDP/CDP after change	Pcambas	0	1,555	09-28-2023 01:05 AM Last Post: Pcambas
	MP56 - MS Teams Call Queue name not showing	grahamhosking	1	4,698	03-03-2023 05:59 AM Last Post: MSinclair@bunker.technology
	MP56 Phones to SIP Only	sappleton	0	2,191	02-23-2023 05:20 AM Last Post: sappleton
	Disable TLS 1.1 and SHA ciphers on MP56	rtrefz	5	6,825	02-16-2023 01:50 AM Last Post: complex1
	Sync Outlook or Teams Contacts with Yealink VP59 Teams Edition	gijoe	2	8,709	08-04-2022 01:59 PM Last Post: aero1247e

Forum Jump:

User(s) browsing this thread:

Log in