"Forbidden" error when calling

[w60B-Spain]

Hi, Thanks a lot for the suggestion complex1,

Indeed one of the first thing I tried was disabling any SIP ALG functionality from the router (Edgerouter from Unifi), but sadly it did not change anything, the behaviour was still the same. The router itself is almost blank in terms of configuration, there are no firewall rules applied for either in or out of the interface, nor there is anything else but ports redirection for 5060-5070 UDP ports as well as some RTP ports used on teh configuration. Despite those 2 things, the rest is pretty much basic stuff. :-(

Any other ideas? Is there any other part of the log I could look into to gather more information to trace it?

Thanks in advance!

Best

(08-30-2021 08:18 PM)complex1 Wrote:  

(08-30-2021 05:03 AM)w60B-Spain Wrote:  Hi, I've installed one W60B + 2 W56H on my office using my Spanish ISP SIP settings. The issue I've found is that, it does register properly (apparently), and sometimes (only sometimes), it can receive and send calls, nevertheless, almost every other time, one of the call attempts says "forbidden" on the screen of the phone. Then, after 30" or 1' approximately, if I ty it again, it seems to work.

I've downloaded the logs from the W60B and I can see it full of messages like this:
<131>Aug 26 14:08:15 sua [1423.1781]: REG <3+error > [000] <AEM> code=0x04000009, rid=4, reason=-3,'wrong state'.
<131>Aug 26 14:08:15 sua [1423.1781]: REG <3+error > [000] <AEM> code=0x04000009, rid=4, reason=-3,'wrong state'.
<131>Aug 26 14:08:15 sua [1423.1781]: REG <3+error > [000] <AEM> code=0x04000009, rid=4, reason=-3,'wrong state'.
<131>Aug 26 14:08:15 sua [1423.1781]: REG <3+error > [000] <AEM> code=0x04000009, rid=4, reason=-3,'wrong state'.
<131>Aug 26 14:08:15 sua [1423.1781]: REG <3+error > [000] <AEM> code=0x04000009, rid=4, reason=-3,'wrong state'.
<131>Aug 26 14:08:15 sua [1423.1781]: REG <3+error > [000] <AEM> code=0x04000009, rid=4, reason=-3,'wrong state'.


Relevant Data:

- My provider is Movistar Spain, whose SIP parameters are well known:

Proxy/registrar: 10.31.255.134:5070
Domain/realm: telefonica.net
STUN: [empty]
Username: [#TELEPHONE-NUMBER]
Password: [#TELEPHONE-NUMBER]

- Both Handsets (w56H) as well as the Base (W60B) are on their latest available firmware today.
- Base HW version is: 77.0.0.48.0.0.0


- If I configure those parameters on a desktop application (phoner Lite), it does work flawlesly


Any help will be much appreciated,

Thanks in advance

Best

Hi,

This issue sounds like typical router problems.
Check if the SIP ALG function is disabled, the correct ports are open and forwarded to the W60B.
You might also consider using STUN.

Hope this will help.