[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Silencing / Rejecting Queue Calls
Author Message
asafayan Offline
Junior Member
**

Posts: 1
Joined: Jun 2021
Reputation: 0
Post: #1
Silencing / Rejecting Queue Calls
When a Yealink phone is a member of a 3CX queue and it RECEIVING a queue call, there is a SILENCE and a REJECT softkey. Unfortunately, they are not doing what I need them to do - which is send the call to VM.

I find literally no Google hits with Yealink 'silence' and Yealink support is beyond terrible. I've opened tickets and not heard back from Yealink support for weeks.

In this particular queue - there is only one staff member and they need the ability to handle customers who walk up to their desk. So ideally - the SILENCE or REJECT button would work to send the inbound queue call to VM.

Has anyone every dealt with this issue?

TIA,

Amir
07-13-2021 01:59 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Silencing / Rejecting Queue Calls - asafayan - 07-13-2021 01:59 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Yealink T58W and Grandstream UCM6308 delayed audio on outgoing calls waltersjo 2 1,689 12-19-2023 11:10 PM
Last Post: waltersjo
  T33G - Unknown Symbol - Can't Make Outbound Calls bbopp 0 566 12-09-2023 03:21 AM
Last Post: bbopp
  WH67 (UC) Not Working for Outbound Calls Chepino96 0 848 10-04-2023 05:26 AM
Last Post: Chepino96
  View call logs for dropped calls computersense 0 915 08-15-2023 11:26 AM
Last Post: computersense
  Issue with headsets, calls are spontaneously ended sanderv85 3 2,282 06-15-2023 06:44 PM
Last Post: complex1
  W78P wont receive calls dleather 1 1,775 12-22-2022 12:15 AM
Last Post: dleather
  From field user part incomplete on some outbound calls oliv 1 1,908 11-25-2022 06:14 PM
Last Post: oliv
  W80 Emergency Calls with Locked Keypad sandro84 0 2,925 10-18-2021 07:57 PM
Last Post: sandro84
  RTCP-XR MOS-CQ scores 0 on many calls CyVon 0 3,193 04-01-2021 04:18 AM
Last Post: CyVon
  Making calls without registration : T22P phatcow 3 12,430 02-09-2021 09:59 PM
Last Post: naveenhome64

Forum Jump:


User(s) browsing this thread:

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication