CP960 Not Booting

[Mclemmons]

I have the same issue. I spoke with Yealink tech support via Teams conference call. When I tap the home button, or hold it down, no matter what I do it does not see the USB drive and just hangs on that pic of a phone and a circle spinning.

He also tried to have me hold the 2 mute buttons down on power up for a factory reset...that didn't work either. This is a new phone....so it's very dissapointing that we can't bypass any startup to either reset, or update the firmware (which by the way is the reason we are in this mess in the first place). We updated the firmware last week and the phone won't boot up after the fact.

If there are any other tricks I can try...I am open to any suggestions.

Thanks