Disappointed with warranty support

[cdnNick]

(05-10-2019 08:35 PM)jolouis Wrote:  Who did you purchase the phone(s) from? Normally replacements happen through the local reseller, Yealink support just gives their approval.

I would reach out to your reseller or whoever you purchased the phones from, reference your support ticket/confirmation that it's a warranty covered issue, and ask them for an RMA/replacement.

I purchased it through amazon, I contacted the reseller, who never replied, then contacted amazon support and they said I would need to deal with Yealink.