[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


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T42G Recovery Files
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Aishion_Yealink Offline
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Posts: 116
Joined: Mar 2017
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Post: #4
RE: T42G Recovery Files
(03-06-2018 02:50 AM)pblosser03 Wrote:  Yes, I read that article already. It was not much help. The phone was bought refurbished and apparently the password was never cleared. The password is not admin, I have tried it a lot, and it has never worked.

The article you listed mentions to contact the "IT Technicians" who is that? I am the IT person trying to make this phone work on our phone system.
Also it says to set “features.factory_pwd_enable=0” via auto provision or modify the parameter “security.user_password =” There is no explanation as to where those parameters are found and how to change them.

If you could help explain where these parameters are or what I should be doing to reset the password I would much appreciate the help.
Thank you.


(03-02-2018 09:32 AM)Aishion_Yealink Wrote:  
(02-26-2018 03:25 AM)pblosser03 Wrote:  Hi, I would like to get a hold of the T42G recovery files. I received a refurbished T42G and I cannot factory reset it, due to a password restriction. username admin and password admin did not work.

Thanks!

Dear customer,

​This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you!

About your question, please kindly refer to below FAQ:

http://support.yealink.com/faq/faqInfo?id=433

​Any question, please feel free to contact us.

Best Regards

Aishion

Dear customer,

Thank you for your prompt reply.

Do you mean your old phone service provider changed your password, and you are not going to renewal with them at present?
 
If so, please make sure you have the fully permission to own and control Yealink phone without damaging the benefit of your phone service provider.
 
I will send an internal data to you in next e-mail(private), but Yealink is not responsible for the resulting disputes between you and your phone service provider.

Any question, please feel free to contact us.

Best Regards

Aishion
03-06-2018 02:57 AM
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Messages In This Thread
T42G Recovery Files - pblosser03 - 02-26-2018, 03:25 AM
RE: T42G Recovery Files - Aishion_Yealink - 03-02-2018, 09:32 AM
RE: T42G Recovery Files - pblosser03 - 03-06-2018, 02:50 AM
RE: T42G Recovery Files - Aishion_Yealink - 03-06-2018 02:57 AM
RE: T42G Recovery Files - pblosser03 - 03-06-2018, 03:04 AM
RE: T42G Recovery Files - John2758 - 03-06-2018, 03:15 AM
RE: T42G Recovery Files - Aishion_Yealink - 03-06-2018, 03:32 AM
RE: T42G Recovery Files - John2758 - 03-06-2018, 05:21 AM
RE: T42G Recovery Files - Aishion_Yealink - 03-06-2018, 05:31 AM

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