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T46G Configure key to operate as a VTR key?
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Will Redmond Offline
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Joined: Apr 2016
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Post: #3
RE: T46G Configure key to operate as a VTR key?
(Note) Our cloud pbx uses "7" for the "send call to voicemailbox" function.
(example) Press Transfer, dial 7XXX, Transfer sends the caller directly to the mailbox.

If you configure the "Transfer Mode via Dsskey to blind transfer" and assign a "Prefix key with value 7" it works.
(example) Press Transfer, Press "Prefix key with value 7", press BLF-120 key = sends the caller directly to mailbox 120.

Problem is: Most receptionists at small companies do not want to blind transfer every call they use the Transfer function on.
Example A: Receptionist wants to reach ext-120 using attended transfer
Press Transfer, Press BLF-120 key and speak with co-worker. If they want the call, she presses Transfer
Example B: Receptionist wants to transfer the caller directly to mailbox-120
Press Transfer, "Prefix" or some key that approximates a "voicemail transfer key" on a pbx, Press BLF-120 key and press Transfer or hangup

We get complaints from virtually every receptionist because they are forced to manually dial the voicemail transfer code plus the ext number. Why is this so difficult to reproduce? Why not allow a "prefix" key to chain to a BLF key so the result is:
Press Prefix "7", Press BLF-120, Press Transfer and it sends out DTMF string "7120" on the outside line?
05-15-2017 11:11 PM
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RE: T46G Configure key to operate as a VTR key? - Will Redmond - 05-15-2017 11:11 PM

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