W52p Not accepting <sip:anonymous@********.co.za

[Lucia_Yealink]

Hi Derick,

About your problem do you mean the phone will reject all of the incoming call from outside? What is the number show in the call log? But the incoming call from the inside can work normally?

If the answer is yes, please share us more information to do trouble shooting:
1. What is the number show in the LCD screen when there are an outside incoming? Is it show "Unknow" or show others? It would be better if you can provide a picture.

2. Please update the firmware to the latest version(http://download.support.yealink.com/down...0.0.15.zip) and do test again. If the problem still exist, please provide the level 6 syslog, config.bin and pace trace when you reproduce the issue to Lucia@yealink.com.
About how to get the three files, please refer to the FAQ below:
http://support.yealink.com/faq/faqInfo?id=313

3.Please also provide the three files of the normal incoming call(inside call) to make a comparison. Thank you.

4. How many phones you have in total? And how many of them have the issue?

Thank you for your information in advanced.

Best Regards,
Lucia Lu