Reliability issues with headset control via EHS

[bpen32]

Like I said, I had tripple checked that I have everything connected the way you have you have it depicted above, but I played with the Plantroics and the 3.5mm cable for a few minutes by inserting/removing it many times, and pressing quite hard to make it stay in, but I eventually got it to stay and to work with my T48g.

Unfortunately, there has been zero change with the GN Netcom. Yes it is a 9350e as it states clearly on the label.

Unfortunately, as I went back to my Plantronics I had to mess with the 3.5mm jack for even longer this time to make it work. That's far from plug and play. Now that Ive got it working, I don't even want to nudge the base... must be overly careful. However after getting mine working on my T48g again, I went on to install another Plantronics on a T46g. After about 10 min. of upgrading the phone, and tinkering with every possible connection, I still could not get the Headset to function with the EHS operability. So I have removed it from the planned install location and have brought it back to waste more time testing on another T46g. I don't have time to tinker with 50+ phones that need headsets with EHS operability.

This truly is unacceptable. I love the T series phones themselves, but this EHS36 is a bit a of Joke... especially with the "plug and play", and "easy to use" marketing. I would expect a better product from Yealink. Im doing everything I can to keep my supervisor content with these phones, but he is wanting to move to the Polycom platform because their EHS truly is plug and play. No tinkering, no upgrading, no wasted testing... It just works. (but I hate the phones!) We will moving to our new system of up to 150 phones... the question is will it be Yealink or Polycom. I want Yealink... but its not looking so good. Help me out, please.