T46G Redefine Hold Button - Ques

[alexgonzalez]

(07-08-2013 02:37 PM)Yealink Support Wrote:  Hi Brian,
You are correct, the hardkey hold button only take effect in the idle status.
And softkey layout do not have a speed dial feature.
If you want to have park function, you can just set a DSS key as Call park, but no need to configure the Hold hard key.
Thanks.

We need way to reprogram what the hardkey HOLD button does to make it park a call instead. Setting up park call dss key is great. But everyone tends to press the HOLD button instead of using the Park Call feature on another button. It's a very used feature at front desk, and having to fumble around to find a DSS key to do the function is too time consuming. Also you don't want the person to use the standard HOLD key as that is confusing when it only puts the call on hold at that phone. We have been asking for this feature for more than one year and JAMES stated it would be in the EDK, but version 81.20 has the EDK but that is only for softkeys, not the hardkey. It is a training nightmare for new receptionists and frankly no customer likes having two ways to do something, where one of the ways doesn't work and the other is inefficient and not intuitive. So can we dedicate some time to understand this and get it done URGENTLY. Very many upset customers and clients and other new sales not happening because when we demo they don't like this way of functioning. It's a sales stopper and yealink shortcoming truly!

Thanks for the attention,
Alex