[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Teams A20 with CPT18 does not support WiFi6??
Author Message
chad.holmen@meetascent.com Offline
Junior Member

Posts: 1
Joined: Aug 2022
Reputation: 0
Post: #1
Teams A20 with CPT18 does not support WiFi6??
Opened support ticket because my touch panel (CPT18) does not work with WiFi after upgrading APs to WiFi6. The A20 Soundbar connects fine, just not touch panel. I was told by support that the CPT18 doesn't support WiFi6 and to just use ethernet. I have no ethernet ran to conference room, have to use WiFi. Their suggestion is to downgrade WiFi......

Three questions/comments....
- I don't see WiFi6 listed as not supported anywhere, this should be posted somewhere with product so people know not to buy if you are using WiFi6 APs.
- I have WiFi4,5 devices connected on Infrastructure and working fine, this is the only device on my network that won't connect, period...
- A solution to just "downgrade WiFi" is not a solution.

I've been blown off by support. I do not appreciate this approach. I will be reaching out to my VAR for alternative products, but wanted to make sure everyone was aware of this limitation if they are considering your products.
08-08-2022 11:33 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
Teams A20 with CPT18 does not support WiFi6?? - chad.holmen@meetascent.com - 08-08-2022 11:33 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  A30/CPT18 content sharing issue SOK1 0 429 02-12-2024 10:54 AM
Last Post: SOK1
  A20 Meeting Bar - Teams Error MikeGilroy 1 1,747 09-21-2023 07:41 PM
Last Post: MikeGilroy
Lightbulb A30 bar with CTP18 for Teams not syncing ZAMOR Peter 8 24,976 04-19-2022 09:44 AM
Last Post: dave.chaplin@agc-ausgroup.com
  A20 bar with CTP18 for Teams not syncing QAnders 1 7,882 03-23-2021 05:38 PM
Last Post: QAnders
  VC 200 and Microsoft Teams Frederik 2 9,925 03-19-2020 12:27 PM
Last Post: Frederik

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication