Phones crash using VM

[Yisroel_MongoTEL]

(03-29-2022 03:25 AM)Impress1 Wrote:  YeaStar support claims the PBX cannot reboot phones. I think it can.

Technically the PBX can resync/reboot a phone, but it's unlikely they're doing it just because you're listening/using VM.

More likely is that something in their signaling crashes the phone (which might be either the PBX sending something malformed to update the VM indicator count, or a bug in Yealink not being able to handle a normal signaling of that type.) I think a first step would be to collect the logs and Diagnostic Files while reproducing the issue (see how to https://support.yealink.com/en/portal/kn...b843eb445) and maybe in there you'd be able to point as to what specifically is causing it.