[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
The handset terminal does not see the base station
Author Message
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,524
Joined: Jan 2014
Reputation: 44
Post: #2
RE: The handset terminal does not see the base station
(01-04-2022 04:06 PM)wasp-1111 Wrote:  Hi,

I am trying to connect a previously used yealink w60 handset to the base station,

I register the base station to the exchange, I start the registration of the base station from the interface, I search for the base station from the handset, but the handset cannot find the active base station,

When I enter the handset, I see the previously registered bases, I reset the device, but the registered base macs are not gone,

Is there a different method to reset the handset?
How should I go about solving this problem?

Thanks

Hi,

The best way to help you solve the issue is to contact Yealink support directly using a support ticket.
https://ticket.yealink.com/

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
01-04-2022 09:47 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
RE: The handset terminal does not see the base station - complex1 - 01-04-2022 09:47 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  [W70B Basis + W73H Handset] 2nd line for foreign country calls der.ronny@gmx.net 1 458 03-20-2024 09:34 PM
Last Post: complex1
Question W80B dm-base role Lansalot 1 3,148 05-23-2023 12:29 PM
Last Post: Scottie
  Handset won't ring while on the charger. therring 1 2,297 04-03-2023 09:40 PM
Last Post: FSUE
  Auto Provision firmware on W60B base station hospitale 6 5,718 02-15-2023 05:54 PM
Last Post: hospitale
  W70B and WH62 headset - headset again pairing with default base after in cradle Philipp Biermann 2 2,779 01-06-2023 12:48 AM
Last Post: Yisroel_MongoTEL
  W56H handset no tones or ring swdatanet 2 4,674 12-14-2022 07:14 PM
Last Post: adamjames1
  W60B base With 56H ( incomming calls, no ringing when charging ) stéphane 3 8,706 12-01-2022 03:15 AM
Last Post: therring
  increase volume on earpiece on W56H handset? Simon from Sydney 0 2,452 05-14-2022 01:08 PM
Last Post: Simon from Sydney
  W60B base firmware downgrade RingCentral brewginger 2 5,118 01-18-2022 12:58 AM
Last Post: brewginger
  cli friendly API for import/export/delete handset directories & blacklists? warthog9 3 6,144 09-13-2021 06:05 PM
Last Post: Kylo_Yealink

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication