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MP50 stuck after call transfer
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af@benenden.school Offline
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Post: #5
RE: MP50 stuck after call transfer
(12-08-2021 11:53 PM)wes.phillips Wrote:  
(12-07-2021 04:22 PM)af@benenden.school Wrote:  Thank you, I have already created a ticket for this. Just wondering if there was anyone else who had seen this issue.

We are experiencing the exact same issue as of this morning. Is your reception using Teams Call Queues? We think this might be part of it as well.

Hi,

Yes they are, but we have seen this on machines without call queues as well. The Plantronics Calisto 540 USB phone works perfectly, so they are using this for this moment.

Currently Yealink's R&D department are saying that it is an issue with Teams not the MP50, and to raise a ticket with Microsoft. Even though we know that this issue is also being seen by other companies that also have the MP50, and that this issue is not seen when using other UDB devices like headsets and the Calisto 540. We feel that if you sell a product that is certified to work with Teams that it is your responsibility to work with Microsoft to ensure it works with Teams.

Please, if there is anyone else who has an MP50 can you test this in your environment:

  1. Take a call through teams on the MP50
  2. Blind transfer the call
  3. Then try to answer another call with the MP50


Kind Regards,
Andrew
12-22-2021 07:24 PM
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RE: MP50 stuck after call transfer - af@benenden.school - 12-22-2021 07:24 PM

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