W60B and W54H can't handle simultaneous calls... Need help

[complex1]

(04-19-2021 11:27 PM)BobbyfromParis Wrote:  Hello,

I set up Yealink W60B and 4 W56H handset with Aircall (VoIP provider) and everything works like a charm, EXCEPT the fact that when an other call is made while one is currently going on, the other handset are not ringing.

Ex : Customer A calls -> All 4 handsets ring, one of them take the call.

Then, while customer A is on the phone, customer B is calling. There is a ring tone for him, like if it was ringing for real on the other side, but unfortunately, everything stays quiet, not a single handset is ringing.

If I end the call with customer A while customer B is still hanging ringing, then all the handset start ringing again. It's the very last step to get my solution working like a charm :-)

Anyone can help ?

Hi Bobby,

Let me guess... you have setup the W60P with only one SIP account and the 4 handsets are connected with that account.
Yes? Then this will not work.
If you want the handsets to ring on an incoming call, then each handset must have it's own account.