So you are selling this but no support?

[Yisroel_MongoTEL]

(04-21-2020 01:41 AM)matthewearl Wrote:  I wasn't aware of this. Anyways good to post here in case someone else has the same problem. I still need to find out why when I try to download a MAC config from a device it shows up with a file size of .21kb and error of

"{"sessionId":"8sYXKQTegXp8EPX6tVgXLYueaRjwkq3cZnDL6B05KiQbOZd7k5tYmuS3G53yhOuyEmdFQ/UXNR8XRouNlHVE4ZvVKR7vowpRRExx8xiQnFU=","ret":-1,"error":{"errorCode":20302,"msg":"Generate config file failed.","fieldErrors":""}}"

It does this with every device from any location with any phone and using all current firmware.

I don't know an answer (saw your thread). So try a ticket, and if helped maybe come back report the solution.