yealink w60p data initializing (W56H)

[ssaller]

I am having the same problem as many. My phone will go to data initializing in the middle of a call or when I transfer. My base is plugged directly into my router box so it is not a wifi/signal connection lost issue. The phone is less that 6 feet from the base. I have tried downloading the software but my Dell computer will not open the application. This is very frustrating as the phone hangs up on me when I have a customer on the other end. Can someone help? Does yealink even care that this problem has many entries on the internet (in other words this is a very big common problem that is not getting fixed).