Two account on Yealink T46S

[jolouis]

(06-07-2019 05:15 PM)f.barbier Wrote:  To be sure to get the attention of receptionists, my client asks me to program the device to ring if the emergency line receive a call even if the receptionist is online.

Short answer is no, you cannot make the phone audibly ring while user is talking on another call. It has been discussed many times in the past the the conclusion was the hardware was never designed to accommodate that so there is no change Yealink can make in firmware to do it.

Yes, old key systems could do that, but those were the days when the ring was a dedicated ringer circuit and on Yealinks the audio for ringing is just a sound file that gets played back over speak phone. Same audio output handles speakerphone and handset, it is just routed different. So you cannot be speaking on the phone, and have something different playing on the speakerphone (i.e. a ringing tone). Seems like a silly limitation but it is what it is.

Best option would be to add a second "emergency phone" beside the main reception one. The basic sets are reasonably priced and solve the problem with minimal effort. Not ideal of course but it's that or add an external ringer device (like an Algo).