guyst77,
Depending on whether you use a PC or MAC, you will need to install the Plantronics Hub Software.
Below are the links and instructions.
From within the phones WebUI, go to Features > Audio > Ringer Device for Headset >> set to "Use Speaker & Headset" < this is the setting from the phone that will send the ringing alert tone through to the headset.
The reason for the hub software is so that you can set the default pickup/answering device.
While I designed this configuration for use with the Savi 8210/8220, it should should work for all other wireless headsets that have a USB connection option.
Settings for Plantronics Hub PC
1. Download and install the software from this link:
https://www.poly.com/us/en/support/downl...ub-desktop
-Scroll down and click on the download option for "WINDOWS"
2. Connect a USB cable from the Plantronics base, to your PC.
3. Install the software. It may ask after the installation is complete, whether you would like it launch.
-If no prompt to launch, locate the icon on your desktop and double click on it or press the "WINDOWS"
key on your keyboard and begin typing "Plantronics", when you see the icon for the app, double click on it.
4. If a notification appears at the top for any updates to the base or headset, allow them to update before proceeding.
5. Click on the Settings menu at the top of the window and then select General.
-Scroll down util you see the option "Default Phone Line"
-Change the value to "PC"
-Scroll back up and click "Apply"
6. Disconnect the USB cable from your PC and connect it to your Deskphone.
7. Contact your $yourcompany and request to have the setting pushed to your phone so that
calls will ring on both your deskphone and your headset.
Note: This configuration should only be considered if Windows based softphone clients will not be utilized.
-The USB connection to the phone
Settings for Plantronics Hub Mac
1. Download and install the software from this link:
https://www.poly.com/us/en/support/downl...ub-desktop
-Scroll down and click on the download option for "MAC"
2. Connect a USB cable from the Plantronics base, to your MAC.
3. Install the software. It may ask after the installation is complete, whether you would like it launch.
-If no prompt to launch, click on the "Finder" icon from the Dock, go to Applications.
-Within the Applications section, scroll down until you locate the app icon for Plantronics Hub and double click on it.
4. If a notification appears at the top for any updates to the base or headset, allow them to update before proceeding.
5. Click on the Settings menu at the top of the window and then select General.
-Scroll down util you see the option "Default Phone Line"
-Change the value to "PC"
-Scroll back up and click "Apply"
6. Disconnect the USB cable from your PC and connect it to your Deskphone.
