T46G Remote Phone Book

[AdamB]

(05-14-2019 06:44 AM)Mike_Yealink Wrote:  Dear Customer,

This is Mike from Yealink Technical Support team, good day.


I am troubled to get the diagnostic file of the phone according to the operation of the following link.（http://support.yealink.com/faq/faqInfo?id=707）

Friendly Tip: Diagnostic files in both cases that can be used normally and not used properly need to be obtained


Best Regards,

Mike

HI Mike,

I found the issue in the end. It was IP ranges. I assume its a bug in the f/w as the phone was on 192.168.0.1 and the phone book on 192.168.1.1 despite the phone having the right subnet it wouldn't access it, by moving the phonebook to 192.168.0.2 it started working